How AI is redefining consumer relationships as partnerships, rather than transactions, at PSE&G

PSE&G is not immune to the transformative potential of AI, despite utilities’ reluctance to evolve. These technologies can help brands understand customers’ voices, which, for PSE&G’s VP Customer Operations, Gregory Dunlap, is critical if he wants to position the business as truly customer-centric.

This interview is part of ‘Beyond Technology’, a series powered by ContactEngine