Service Visionaries Masterclass

Masterclass: 2024 Priorities for Service Leaders


Join this invite-only masterclass as we dive into the top priorities for Service Leaders in 2024.

In today’s fiercely competitive business landscape, the role of service has undergone a significant transformation. Service has emerged as a catalyst for growth, differentiation and innovation. The concept of being a “Service Visionary” has gained traction, signifying leaders who not only recognise the intrinsic value of providing a customer-centric service but also utilise and harness service to create new markets, foster customer loyalty and drive revenue growth.

To find out more about what it takes to be a leading service visionary and drive revenue and growth in your business through service then join our masterclass and engage with two industry-leading Service Visionaries as they co-lead an in-depth discussion detailing the nature of service in an increasingly digital world, the priorities for service professionals to consider for 2024, as well as best learnings to ensure all masterclass attendees continue to drive engagement trust and value through best in class service experience.



  • Sarah Nicastro, VP of Customer Engagement at IFS
  • Jan Van Veen, Managing Director at moreMomentum 


Topics to be covered include:

  • The nature of service in an increasingly digital world
  • Priorities for service professionals to consider for 2024
  • How to drive engagement trust and value through best-in-class service experience

Join our Service Visionaries Masterclass

  • Date: 5th December
  • Time: 4.00 pm GMT
  • Location: Virtual - Apply to join below

Service Visionary Masterclass: Proudly in partnership with

Apply to join the Masterclass


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