Omar Javaid is an award-winning product leader with a passion for product, marketing, and design, and is chief product officer at Vonage, based in New York.
Omar Javaid, chief product officer, talks about getting a sense of fulfilment and gratification when he receives positive feedback on his products from his customers.
Business cloud communications provider, Vonage, is using AI, machine learning technologies to revolutionize the way it interacts with customers.
Customer experience strategies require a complete understanding of what those users want and what they don't, but it is technology that brings those ideas to life.
From the back-office to the customer experience, Vonage has been evolving its product offerings using AI and machine learning technologies. Omar Javaid explains how.
The chief product officer at Vonage efficiently discusses the value of customer metrics, and how emerging technology plays a growing part in sentiment data gathering.
