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Digital innovation, AI, and workforce transformation
Joining us in this episode: Daryl Wilkes Director of Customer Care ASOS, Chris Angus, VP Contact Centre Engagement, 8x8
In partnership with
Daryl Wilkes is an award-winning customer experience lead, and given the global reach of ASOS.com, has much to share with The C-Suite Spot's audience on the future of experience, digital channels, and the role of the CX lead.
Alongside Chris Angus, VP Contact Centre Engagement of 8x8, the two experienced directors compare notes on how businesses are best approaching their audiences with digital capabilities, proactive workforce reorganisation, and AI.
Listen to this episode to check in on the future of customer experience.
Listen now:
Click here to listen on Spotify
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