How is GenAI transforming customer experiences

How is GenAI transforming customer experiences?

Embark on an illuminating journey into the transformative power of Generative AI (GenAI) in this episode of The C-suite Spot, presented in collaboration with Genesys, the AI-powered experience orchestration platform. We explore the pivotal question: "How is GenAI transforming customer experiences, particularly from the vantage point of a technology leader?"

Our distinguished guest, Philip Clayson, brings unmatched expertise as a veteran CIO and CTO for major organisations such as TalkTalk, SSE, Sky, and Virgin Media. Alongside him, EJ Cay, VP of UKI at Genesys, offers invaluable insights into the strategic implementation of AI to revolutionize customer interactions.

Hosted by Peter Stojanovic, this episode delves into the substantive themes of leveraging AI to enhance customer experience and significantly boost revenue. With authoritative analysis and forward-thinking perspectives, this conversation is designed to arm C-suite executives and technology leaders with actionable strategies for navigating today's rapidly evolving digital landscape.