Fixing Customer Experience

C-Suite Exchange: Fixing Customer Experience

in partnership with

If you missed the latest C-Suite Exchange for the CX leaders community, now’s your chance to catch up. In this session, Peter Stojanovic, Editor at HotTopics, and Justin Robbins, Evangelist at 8x8, led an insightful discussion on the evolving future of Customer Experience (CX) leadership.

This virtual meet-up, hosted in partnership with 8x8, explored the evolving role of CX leaders in an omni-channel world, highlighting the key qualities and strategies that will shape successful leadership in the future.

Watch the full session: Fixing Customer Experience

Key Insights:

Fixing customer experience is now a critical business priority. As customer and stakeholder touchpoints become more digitised and automated, businesses face increasing pressure to deliver personalised, trusted, and secure experiences. During the session, CX leaders discussed how they are reshaping their organisations to meet these evolving demands, reorganising structures to embrace these trends and optimise customer engagement.

CX 100 Award Winners 2024:

We recently celebrated the 2024 CX 100 Award winners, recognising the top global leaders in customer experience. Looking ahead, these winners will have the opportunity to participate in an exciting lineup of exclusive events, offering a unique chance to learn from the best and connect with the world’s top CX leaders. Upcoming events include podcast interviews, a Masterclass with Wired’s Senior Innovation Editor Jeremy White, and prestigious award ceremonies at The Studio: Nashville and The Studio: Bafta in London.

Find out more about the CX Awards and our upcoming events