The Studio London

For the first time at The Studio, HotTopics brings together the technology C-suite with the CFO, in order to discover the secrets to good executive alignment, what each role needs from the other in order to support the business, and, given their priorities for the year ahead, what the audience should consider for January 2025.

It has been a year of exciting updates and frustrating, but necessary, experimentation. The major issue? It is still opaque as to just how influential genAI is on the bottom line, and what use cases are being enjoyed with good success. Learn from leaders are they share their AI use cases that are powering the business, and what they had to do in order to get to this coveted position.

CX 100 Winners come together to share their lessons leading customer, member, consumer or business experiences, and what the rest of the C-suite should know—and can do—about this important competitive differentiator.

It is one of the key questions facing the C-suite: as you work to grow, support and secure your businesses, how does that work tally with exisiting and new compliance frameworks that often differ greatly from region to region, and with increasingly severe penalties.

Digital leaders are increasingly at the epicenter of good customer experience, working alongside CMOs, CCOs and go-to-market teams to leverage technology which enhances customer experiences, fosters engagement and anticipate changing market and consumer needs.

In this panel discussion at The Studio, thought-provoking technology leaders explore the intersection between technology, customer experience, the role of the digital leader, and the ways in which digital tools and data can streamline operations, personalise services and ensure seamless customer interactions in an increasingly interconnected world.

The C-suite–and CFOs in particular—have to be able to factor in jump-scares in the global economy into their plans and risk strategies; for their part, more Boards are demanding formal processes to ensure accountability is shared across the leadership team. What can we expect from the year ahead, and how can leaders effectively plan for such complex risk?

Listen to former C-suite leaders as they share their career tips for growing over and beyond your CxO role—from NED, to Advisors, to more.

Not only is talent a top priority for Boards and CEOs in 2025, but different generations pose different challenges within this already thorny issue. From Gen Z and an emerging Gen Alpha, to the upskilling and reskilling of millennials and upwards, learn from leaders as they weigh in on whether this theme poses a paradox or great potential.