Global CX 100 Awards
Celebrating Visionary CXs Who Propel Customer Experience
The Global CX 100 Awards
Welcome to the inaugural Global CX 100 Awards, in partnership with 8x8. An integral new addition to the HotTopics' Global C-Suite Awards, the Global CX 100 Awards will highlight the pivotal role of customer experience leaders (CX) in fortifying their organisations' competitive edge, orchestrating transformational strategies with their customers and clients in mind.
How the CX 100 Awards define the future
Customer experience leaders take the charge in implementing forward-thinking product, experience, customer and strategic business models and innovative operational practices. Whether they enjoy their own C-suite position or sit within an established function, the Global CX 100 will celebrate the strategic acumen, visionary leadership and accomplishments of CX leaders as they adapt to market demands using broad and deep knowledge of a business’ most important stakeholder: the customer.
The CX 100 Awards will establish a gold standard for customer-centric leadership across the C-suite. Nominated by our global community and selected by our independent panel of judges, the recipients exemplify leadership acumen, strategic innovation, and operational foresight. To be recognised underscores a commitment not just to the customer, but to maximising the experience they enjoy across their entire journey, and how the customer is championed within the business.
Global CX 100 events
A unique opportunity to learn from the best and connect with the world's top experience leaders from the Global CX 100
Streamlining IT for business transformation
Royal Albert Hall, London
9 Oct 2024
Keeping Up With the Ruthless Dynamics of Technology Innovation as a CIO
London
17 Oct 2024
The C-suite's role in digital inclusion and accessibility
Virtual event
18 Oct 2024
The Studio Nashville
The Country Music Hall of Fame, Nashville
28 Oct 2024
Executive Poker Experience at Home House
Home House, London
12 Nov 2024
Meet-Up: Technology Leaders, November
Virtual event
28 Nov 2024
The Studio London
BAFTA, London
4 Dec 2024
GenAI: Navigating a shifting cybersecurity threat landscape
Virtual event
10 Dec 2024
C-Suite Exchange:
Fixing customer experience
If you missed the latest C-Suite Exchange for the CX leaders community, now’s your chance to catch up. In this session, Peter Stojanovic, Editor at HotTopics, and Justin Robbins, Evangelist at 8x8, led an insightful discussion on the evolving future of Customer Experience (CX) leadership
Whitepaper
Increasingly, customers are turning to digital channels for information, purchases, and support. But even after decades of innovation, the efficiency and effectiveness of customer self-service continues to be a point of contention.
Whitepaper
Survive or thrive. Exist or evolve. Facing and adapting to change has been the focus of every contact centre leader and team over the past year—especially as artificial intelligence (AI) augments and accelerates the possibilities for leading organisations.
Justin Robbins
Evangelist, 8x8
Daniel Berry
Chief Experience Officer, CXO, THG
Sarah Williams
Chief CX Officer, Westminster City Council
Sarah Steels
Chief Member, Customer & People Officer, East of England Co-Op
Roberta Passerini
Global Head of Marketing Transformation & Customer Engagement, Philips
Aayush Bhatnagar
Sysco
Aayush Bhatnagar
Global Head, Customer Experience
Alex de Jesus
Volotea
Alex de Jesus
Chief Experience Officer
Alex James
Fivetran
Alex James
VP, Global Customer Support
Alexandra Sack
H&M
Alexandra Sack
Head of Digital, Customer Experience & Sales
Allison Paine Landers
UBS
Allison Paine Landers
Chief Experience Officer, Banking & Lending
Amy Lokey
ServiceNow
Amy Lokey
Chief Experience Officer
Amy Newman
ExxonMobil
Amy Newman
Global Customer Service Executive Director
Andrew Rebhun
Cava
Andrew Rebhun
Chief Experience Officer
Anne Marie Hadley
NSW Health
Anne Marie Hadley
Chief Experience Officer
Ansa Sekharan
Informatica
Ansa Sekharan
Chief Customer Officer
Ashley Hoffmann
MiTek
Ashley Hoffmann
Director of Customer Success
Ben Taylor
Aldermore Bank
Ben Taylor
Chief Customer Experience Officer
Bianca Roatis
Suez France
Bianca Roatis
Chief Customer Experience Officer
Brian Gerace
Healthfirst
Brian Gerace
Director of Customer Experience
Carol Campbell
Ascension
Carol Campbell
SVP, Chief Experience Officer
Cedric Andre-Masse
Transavia
Cedric Andre-Masse
Chief Experience Officer
Chance Allred
Sunrun
Chance Allred
Chief Experience Officer
Chrissy Daniels
Press Ganey
Chrissy Daniels
Chief Experience Officer
Claudia Schaefer
Caliber Collision
Claudia Schaefer
Chief Experience Officer
Corinne McKeag
Caterpillar
Corinne McKeag
Head of Global Integrated Customer Experience
Cristi Chavez
City National Bank
Cristi Chavez
VP, Client Experience
Cristiano Grassini Grimaldi
Technogym
Cristiano Grassini Grimaldi
Chief Customer Experience Officer
Darren Charles
Equiniti
Darren Charles
Director of Customer Experience
Darren Murray
Yuno Energy
Darren Murray
Head of Customer Experience
Daryl Wilkes
ASOS
Daryl Wilkes
Director of Customer Care
David Weisman
NYC Health + Hospitals
David Weisman
Chief Experience Officer
Dilip Bhatia
Lenovo
Dilip Bhatia
VP, Chief Experience Officer
Dinesh Dua
Sobha Realty
Dinesh Dua
Chief Customer Experience Officer
Eric Smuda
Likewize
Eric Smuda
Chief Experience Officer
Fernando Alves
Vivo
Fernando Alves
Director of Digital Experience
Gemma Jones
Marshalls plc
Gemma Jones
Group Marketing & CX Director
Haifa BinAhmed
Riyad Bank
Haifa BinAhmed
Chief Experience Officer
Hamza Jeddawi
Saudi Tourism Authority
Hamza Jeddawi
Chief Experience Development Officer
Jeff Gelfuso
Workday
Jeff Gelfuso
Chief Product Experience Officer
Jeff Shah
The New York Times
Jeff Shah
VP, Home Delivery & Customer Care
Jenna Petok
CBRE
Jenna Petok
Global Head of CX
Jennifer Vides
Los Angeles Metro
Jennifer Vides
Chief Customer Experience Officer
Jessica Shannon
Sandals Resorts International
Jessica Shannon
Chief Experience Officer
Jodi Sweeney
DFNI
Jodi Sweeney
Chief Customer Experience Officer
John Boerstler
US Department of Veterans Affairs
John Boerstler
Chief Experience Officer
John Davies
360 Insights
John Davies
Director, Customer Care
Joost van Ginkel
NN
Joost van Ginkel
Chief Customer Experience Officer
Julie Breazile
KinderCare
Julie Breazile
Director Customer Experience
Justine Carroll
Great Places Housing Group
Justine Carroll
Head of Customer Contacts
Karin Giefer
EquipmentShare
Karin Giefer
Chief Experience Officer
Karl Billington
Kwik Fit
Karl Billington
Director of Customer Experience & International Franchise
Kathryn McElroy-Baba
Deckers Brands
Kathryn McElroy-Baba
Director of Customer Experience
Ken Kavanagh
BP
Ken Kavanagh
Global Head of CX & Digital Product Delivery
Kristin Ebert
Mercy
Kristin Ebert
Chief Experience Officer
Kristine Stebbins
Bank of Hawaii
Kristine Stebbins
EVP, Chief Experience Officer
Lance Gruner
MasterCard
Lance Gruner
EVP, Global Customer Care
Laura Irvine
Texas Health Resources
Laura Irvine
SEVP & Chief Experience Officer
Lily Wray
Liberty Mutual Insruance
Lily Wray
Chief Experience Officer, US Retail Markets
Linzi Hindle
DHL
Linzi Hindle
Director of Customer Experience
Lucy Huggett
Oxford University Press
Lucy Huggett
Head of Global Customer Experience
Mandy Mitchell
Cadence Bank
Mandy Mitchell
EVP, Chief Experience Officer
Manu Steijaert
McDonald's
Manu Steijaert
Chief Customer Officer
Marcy Katz Jacobs
State of Maryland
Marcy Katz Jacobs
Chief Digital Experience Officer
Matthew Craig
DWP
Matthew Craig
Head of Customer Experience Strategy
Melissa Sastossel
US Space Force
Melissa Sastossel
Chief Experience Officer
Michael Conforti
Centene Corporation
Michael Conforti
VP, Chief Experience Officer
Michael Gaffer
BPP
Michael Gaffer
Director of Customer Experience
Michelle Lei Fang
Manulife
Michelle Lei Fang
Chief Experience Officer, Asia
Michelle Nwoga
UBA Group
Michelle Nwoga
Group Chief Experience Officer
Michelle Peluso
CVS Health
Michelle Peluso
EVP & Chief Customer and Experience Officer
Michelle Rivers
Renasant Bank
Michelle Rivers
Chief Experience Officer
Miho Maekawa
Mercari
Miho Maekawa
Chief Experience Officer
Miti Gandhi
Visual Comfort
Miti Gandhi
Chief Customer Experience Officer
Nick Colovos
BayCare Health System
Nick Colovos
Chief Experience Officer
Patrice Cochin
Michelin
Patrice Cochin
Chief Digital Experience Officer
Patrick Duffy
bet365
Patrick Duffy
Chief Customer Experience Officer
Philipp Pfister
Transporeon
Philipp Pfister
Chief Customer Experience Officer
Rahul Krishnatrey
Yes Bank
Rahul Krishnatrey
Chief Experience Officer
Rebeca Gallego
CIMA Aviation
Rebeca Gallego
Director of Customer Service
Rob Wolleman
Xylem
Rob Wolleman
Senior Director of Customer Service, North America
Robin Schribman
London Stock Exchange
Robin Schribman
Director of Customer Experience, Research & Insight
Roger Gagnon
PwC
Roger Gagnon
Chief Experience Officer
Ross Garretson
Hunter Douglas
Ross Garretson
Head of Digital Transformation & Customer Experience
Samantha Richards
Coventry Building Society
Samantha Richards
Director of Customer Service
Samira Bejnouni Terlier
Amazon
Samira Bejnouni Terlier
Chief Experience Officer
Sanjay Kini
6sense
Sanjay Kini
Chief Customer Officer
Sarah Sampson
Spring Venture Group
Sarah Sampson
Chief Experience Officer
Saurabh Tandon
Elevance Health
Saurabh Tandon
Chief Experience Officer
Shana Seubert
PetSmart
Shana Seubert
VP Product & User Experience
Sheryl Adkins Green
Mary Kay
Sheryl Adkins Green
Chief Experience Officer
Shubhalok Ghosh
Tata Consultancy Services
Shubhalok Ghosh
Chief Experience Officer, Head of MedTech Sales Engineering
Siobhan Fitzpatrick
Virgin Atlantic
Siobhan Fitzpatrick
Chief Experience Officer
Sonny Angus Mir
Baystate Health
Sonny Angus Mir
Chief Experience Officer
Stan Lim
Dentsu International
Stan Lim
Chief Experience Officer, Dentsu Creative SG
Stephanie Comardelle
S&P Global
Stephanie Comardelle
Chief Experience Officer
Steve Teasdale
Discovery Limited
Steve Teasdale
Chief People Experience Officer
Suzanne Mehta
Cushman & Wakefield
Suzanne Mehta
Chief Experience Officer, Global Occupier Services
Sven Gierlinger
Northwell Health
Sven Gierlinger
Chief Experience Officer
Taj Reid
Edelman
Taj Reid
Global Chief Experience Officer & US Chief Creative Officer
Taryn Isherwood Phelan
Santander Bank, N.A.
Taryn Isherwood Phelan
Chief Experience Officer (CXO), Managing Director | Commercial Banking
Tiffani Sossei
Mondelez International
Tiffani Sossei
SVP, Chief Experience Officer
Uwe Jakob
Media.Monks
Uwe Jakob
Chief Experience Officer
Vibha Sarin Prabhakar
Shriram Automall
Vibha Sarin Prabhakar
Chief Experience Officer
Vicky Hart
Barratt Developments
Vicky Hart
Head of Customer Care
Wren Lester
ChristianaCare
Wren Lester
Chief Experience Officer