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Global CX 100 Awards

Celebrating Visionary CXs Who Propel Customer Experience

The Global CX 100

In partnership with 

8x8
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The Global CX 100 Awards

Welcome to the inaugural Global CX 100 Awards, in partnership with 8x8. An integral new addition to the HotTopics' Global C-Suite Awards, the Global CX 100 Awards will highlight the pivotal role of customer experience leaders (CX) in fortifying their organisations' competitive edge, orchestrating transformational strategies with their customers and clients in mind.

 

How the CX 100 Awards define the future

Customer experience leaders take the charge in implementing forward-thinking product, experience, customer and strategic business models and innovative operational practices. Whether they enjoy their own C-suite position or sit within an established function, the Global CX 100 will celebrate the strategic acumen, visionary leadership and accomplishments of CX leaders as they adapt to market demands using broad and deep knowledge of a business’ most important stakeholder: the customer.

 

The CX 100 Awards will establish a gold standard for customer-centric leadership across the C-suite. Nominated by our global community and selected by our independent panel of judges, the recipients exemplify leadership acumen, strategic innovation, and operational foresight. To be recognised underscores a commitment not just to the customer, but to maximising the experience they enjoy across their entire journey, and how the customer is championed within the business. 

Fixing Customer Experience
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C-Suite Exchange:

Fixing customer experience

If you missed the latest C-Suite Exchange for the CX leaders community, now’s your chance to catch up. In this session, Peter Stojanovic, Editor at HotTopics, and Justin Robbins, Evangelist at 8x8, led an insightful discussion on the evolving future of Customer Experience (CX) leadership

Masterclass:

Rules and pitfalls of customer experience

Watch Jeremy White, Senior Innovation Editor at WIRED, in this insightful masterclass on the evolving landscape of customer experience. In this session, Jeremy explores how customer expectations have shifted in recent years and how businesses are adapting to deliver seamless online and offline experiences.

New rules and pitfalls of Customer Experience
State of Conversational AI in the Contact Center

Whitepaper
Increasingly, customers are turning to digital channels for information, purchases, and support. But even after decades of innovation, the efficiency and effectiveness of customer self-service continues to be a point of contention.

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Contact Center trends to watch in 2024

Whitepaper
Survive or thrive. Exist or evolve. Facing and adapting to change has been the focus of every contact centre leader and team over the past year—especially as artificial intelligence (AI) augments and accelerates the possibilities for leading organisations.

Global CX 100 judges

Nominated by our global community and selected by our independent panel of judges, the recipients exemplify leadership acumen, strategic innovation, and operational foresight

Justin Robbins

Justin Robbins

Evangelist, 8x8

Daniel Berry

Daniel Berry

Chief Experience Officer, CXO, THG

Sarah Williams

Sarah Williams

Chief CX Officer, Westminster City Council

Sarah Steels

Sarah Steels

Chief Member, Customer & People Officer, East of England Co-Op

Roberta Passerini

Roberta Passerini

Global Head of Marketing Transformation & Customer Engagement, Philips

The Global CX 100

Meet the top 100 CX Leaders who are pushing the boundaries of customer-centric leadership

Aayush Bhatnagar

Aayush Bhatnagar

Sysco

Aayush Bhatnagar

Aayush Bhatnagar

United States of America United States of America

Global Head, Customer Experience

Alex de Jesus

Alex de Jesus

Volotea

Alex de Jesus

Alex de Jesus

Spain Spain
Travel Travel

Chief Experience Officer

Alex James

Alex James

Fivetran

Alex James

Alex James

United States of America United States of America
Computer Software Computer Software

VP, Global Customer Support

Alexandra Sack

Alexandra Sack

H&M

Alexandra Sack

Alexandra Sack

Sweden Sweden
Retail Retail

Head of Digital, Customer Experience & Sales

Allison Paine Landers

Allison Paine Landers

UBS

Allison Paine Landers

Allison Paine Landers

United States of America United States of America
Finance Finance

Chief Experience Officer, Banking & Lending

Amy Lokey

Amy Lokey

ServiceNow

Amy Lokey

Amy Lokey

United States of America United States of America
Computer Software Computer Software

Chief Experience Officer

Amy Newman

Amy Newman

ExxonMobil

Amy Newman

Amy Newman

Canada Canada
Energy Energy

Global Customer Service Executive Director

Andrew Rebhun

Andrew Rebhun

Cava

Andrew Rebhun

Andrew Rebhun

United States of America United States of America
Food & Beverage Food & Beverage

Chief Experience Officer

Anne Marie Hadley

Anne Marie Hadley

NSW Health

Anne Marie Hadley

Anne Marie Hadley

Australia Australia
Health Health

Chief Experience Officer

Ansa Sekharan

Ansa Sekharan

Informatica

Ansa Sekharan

Ansa Sekharan

United States of America United States of America
Computer Software Computer Software

Chief Customer Officer

Ashley Hoffmann

Ashley Hoffmann

MiTek

Ashley Hoffmann

Ashley Hoffmann

United States of America United States of America
Computer Software Computer Software

Director of Customer Success

Ben Taylor

Ben Taylor

Aldermore Bank

Ben Taylor

Ben Taylor

United Kingdom United Kingdom
Finance Finance

Chief Customer Experience Officer

Bianca Roatis

Bianca Roatis

Suez France

Bianca Roatis

Bianca Roatis

France France
Utilities Utilities

Chief Customer Experience Officer

Brian Gerace

Brian Gerace

Healthfirst

Brian Gerace

Brian Gerace

United States of America United States of America
Health Health

Director of Customer Experience

Carol Campbell

Carol Campbell

Ascension

Carol Campbell

Carol Campbell

United States of America United States of America
Health Health

SVP, Chief Experience Officer

Cedric Andre-Masse

Cedric Andre-Masse

Transavia

Cedric Andre-Masse

Cedric Andre-Masse

France France
Travel Travel

Chief Experience Officer

Chance Allred

Chance Allred

Sunrun

Chance Allred

Chance Allred

United States of America United States of America
Energy Energy

Chief Experience Officer

Chrissy Daniels

Chrissy Daniels

Press Ganey

Chrissy Daniels

Chrissy Daniels

United States of America United States of America
Health Health

Chief Experience Officer

Claudia Schaefer

Claudia Schaefer

Caliber Collision

Claudia Schaefer

Claudia Schaefer

United States of America United States of America
Automotive Automotive

Chief Experience Officer

Corinne McKeag

Corinne McKeag

Caterpillar

Corinne McKeag

Corinne McKeag

United States of America United States of America
Manufacturing Manufacturing

Head of Global Integrated Customer Experience

Cristi Chavez

Cristi Chavez

City National Bank

Cristi Chavez

Cristi Chavez

United States of America United States of America
Finance Finance

VP, Client Experience

Cristiano Grassini Grimaldi

Cristiano Grassini Grimaldi

Technogym

Cristiano Grassini Grimaldi

Cristiano Grassini Grimaldi

Italy Italy
Health Health

Chief Customer Experience Officer

Darren Charles

Darren Charles

Equiniti

Darren Charles

Darren Charles

United Kingdom United Kingdom
Finance Finance

Director of Customer Experience

Darren Murray

Darren Murray

Yuno Energy

Darren Murray

Darren Murray

Ireland Ireland
Utilities Utilities

Head of Customer Experience

Daryl Wilkes

Daryl Wilkes

ASOS

Daryl Wilkes

Daryl Wilkes

United Kingdom United Kingdom
Retail Retail

Director of Customer Care

David Weisman

David Weisman

NYC Health + Hospitals

David Weisman

David Weisman

United States of America United States of America
Health Health

Chief Experience Officer

Dilip Bhatia

Dilip Bhatia

Lenovo

Dilip Bhatia

Dilip Bhatia

United States of America United States of America
Computer Hardware Computer Hardware

VP, Chief Experience Officer

Dinesh Dua

Dinesh Dua

Sobha Realty

Dinesh Dua

Dinesh Dua

United Arab Emirates United Arab Emirates
Real Estate Real Estate

Chief Customer Experience Officer

Eric Smuda

Eric Smuda

Likewize

Eric Smuda

Eric Smuda

United States of America United States of America
Insurance Insurance

Chief Experience Officer

Fernando Alves

Fernando Alves

Vivo

Fernando Alves

Fernando Alves

Brazil Brazil
Telecommunications Telecommunications

Director of Digital Experience

Gemma Jones

Gemma Jones

Marshalls plc

Gemma Jones

Gemma Jones

United Kingdom United Kingdom
Manufacturing Manufacturing

Group Marketing & CX Director

Haifa BinAhmed

Haifa BinAhmed

Riyad Bank

Haifa BinAhmed

Haifa BinAhmed

Saudi Arabia Saudi Arabia
Finance Finance

Chief Experience Officer

Hamza Jeddawi

Hamza Jeddawi

Saudi Tourism Authority

Hamza Jeddawi

Hamza Jeddawi

Saudi Arabia Saudi Arabia
Travel Travel

Chief Experience Development Officer

Jeff Gelfuso

Jeff Gelfuso

Workday

Jeff Gelfuso

Jeff Gelfuso

United States of America United States of America
Computer Software Computer Software

Chief Product Experience Officer

Jeff Shah

Jeff Shah

The New York Times

Jeff Shah

Jeff Shah

United States of America United States of America
Media Media

VP, Home Delivery & Customer Care

Jenna Petok

Jenna Petok

CBRE

Jenna Petok

Jenna Petok

United States of America United States of America
Real Estate Real Estate

Global Head of CX

Jennifer Vides

Jennifer Vides

Los Angeles Metro

Jennifer Vides

Jennifer Vides

United States of America United States of America
Transportation Transportation

Chief Customer Experience Officer

Jessica Shannon

Jessica Shannon

Sandals Resorts International

Jessica Shannon

Jessica Shannon

Jamaica Jamaica
Travel Travel

Chief Experience Officer

Jodi Sweeney

Jodi Sweeney

DFNI

Jodi Sweeney

Jodi Sweeney

United States of America United States of America
Finance Finance

Chief Customer Experience Officer

John Boerstler

John Boerstler

US Department of Veterans Affairs

John Boerstler

John Boerstler

United States of America United States of America
Government Government

Chief Experience Officer

John Davies

John Davies

360 Insights

John Davies

John Davies

Canada Canada
IT Services IT Services

Director, Customer Care

Joost van Ginkel

Joost van Ginkel

NN

Joost van Ginkel

Joost van Ginkel

Belgium Belgium
Finance Finance

Chief Customer Experience Officer

Julie Breazile

Julie Breazile

KinderCare

Julie Breazile

Julie Breazile

United States of America United States of America
Education Education

Director Customer Experience

Justine Carroll

Justine Carroll

Great Places Housing Group

Justine Carroll

Justine Carroll

United Kingdom United Kingdom
Public Sector Public Sector

Head of Customer Contacts

Karin Giefer

Karin Giefer

EquipmentShare

Karin Giefer

Karin Giefer

United States of America United States of America
Construction Construction

Chief Experience Officer

Karl Billington

Karl Billington

Kwik Fit

Karl Billington

Karl Billington

United Kingdom United Kingdom
Automotive Automotive

Director of Customer Experience & International Franchise

Kathryn McElroy-Baba

Kathryn McElroy-Baba

Deckers Brands

Kathryn McElroy-Baba

Kathryn McElroy-Baba

United States of America United States of America
Retail Retail

Director of Customer Experience

Ken Kavanagh

Ken Kavanagh

BP

Ken Kavanagh

Ken Kavanagh

United Kingdom United Kingdom
Energy Energy

Global Head of CX & Digital Product Delivery

Kristin Ebert

Kristin Ebert

Mercy

Kristin Ebert

Kristin Ebert

United States of America United States of America
Health Health

Chief Experience Officer

Kristine Stebbins

Kristine Stebbins

Bank of Hawaii

Kristine Stebbins

Kristine Stebbins

United States of America United States of America
Finance Finance

EVP, Chief Experience Officer

Lance Gruner

Lance Gruner

MasterCard

Lance Gruner

Lance Gruner

United States of America United States of America
Finance Finance

EVP, Global Customer Care

Laura Irvine

Laura Irvine

Texas Health Resources

Laura Irvine

Laura Irvine

United States of America United States of America
Health Health

SEVP & Chief Experience Officer

Lily Wray

Lily Wray

Liberty Mutual Insruance

Lily Wray

Lily Wray

United States of America United States of America
Insurance Insurance

Chief Experience Officer, US Retail Markets

Linzi Hindle

Linzi Hindle

DHL

Linzi Hindle

Linzi Hindle

United Kingdom United Kingdom
Logistics Logistics

Director of Customer Experience

Lucy Huggett

Lucy Huggett

Oxford University Press

Lucy Huggett

Lucy Huggett

United Kingdom United Kingdom
Media Media

Head of Global Customer Experience

Mandy Mitchell

Mandy Mitchell

Cadence Bank

Mandy Mitchell

Mandy Mitchell

United States of America United States of America
Finance Finance

EVP, Chief Experience Officer

Manu Steijaert

Manu Steijaert

McDonald's

Manu Steijaert

Manu Steijaert

United States of America United States of America
Food & Beverage Food & Beverage

Chief Customer Officer

Marcy Katz Jacobs

Marcy Katz Jacobs

State of Maryland

Marcy Katz Jacobs

Marcy Katz Jacobs

United States of America United States of America
Government Government

Chief Digital Experience Officer

Matthew Craig

Matthew Craig

DWP

Matthew Craig

Matthew Craig

United Kingdom United Kingdom
Government Government

Head of Customer Experience Strategy

Melissa Sastossel

Melissa Sastossel

US Space Force

Melissa Sastossel

Melissa Sastossel

United States of America United States of America
Government Government

Chief Experience Officer

Michael Conforti

Michael Conforti

Centene Corporation

Michael Conforti

Michael Conforti

United States of America United States of America
Health Health

VP, Chief Experience Officer

Michael Gaffer

Michael Gaffer

BPP

Michael Gaffer

Michael Gaffer

United Kingdom United Kingdom
Education Education

Director of Customer Experience

Michelle Lei Fang

Michelle Lei Fang

Manulife

Michelle Lei Fang

Michelle Lei Fang

Singapore Singapore
Insurance Insurance

Chief Experience Officer, Asia

Michelle Nwoga

Michelle Nwoga

UBA Group

Michelle Nwoga

Michelle Nwoga

Nigeria Nigeria
Finance Finance

Group Chief Experience Officer

Michelle Peluso

Michelle Peluso

CVS Health

Michelle Peluso

Michelle Peluso

United States of America United States of America
Health Health

EVP & Chief Customer and Experience Officer

Michelle Rivers

Michelle Rivers

Renasant Bank

Michelle Rivers

Michelle Rivers

United States of America United States of America
Finance Finance

Chief Experience Officer

Miho Maekawa

Miho Maekawa

Mercari

Miho Maekawa

Miho Maekawa

Japan Japan
Computer Software Computer Software

Chief Experience Officer

Miti Gandhi

Miti Gandhi

Visual Comfort

Miti Gandhi

Miti Gandhi

United States of America United States of America
Retail Retail

Chief Customer Experience Officer

Nick Colovos

Nick Colovos

BayCare Health System

Nick Colovos

Nick Colovos

United States of America United States of America
Health Health

Chief Experience Officer

Patrice Cochin

Patrice Cochin

Michelin

Patrice Cochin

Patrice Cochin

France France
Automotive Automotive

Chief Digital Experience Officer

Patrick Duffy

Patrick Duffy

bet365

Patrick Duffy

Patrick Duffy

United Kingdom United Kingdom
Gambling Gambling

Chief Customer Experience Officer

Philipp Pfister

Philipp Pfister

Transporeon

Philipp Pfister

Philipp Pfister

Germany Germany
Computer Software Computer Software

Chief Customer Experience Officer

Rahul Krishnatrey

Rahul Krishnatrey

Yes Bank

Rahul Krishnatrey

Rahul Krishnatrey

India India
Finance Finance

Chief Experience Officer

Rebeca Gallego

Rebeca Gallego

CIMA Aviation

Rebeca Gallego

Rebeca Gallego

United States of America United States of America
Travel Travel

Director of Customer Service

Rob Wolleman

Rob Wolleman

Xylem

Rob Wolleman

Rob Wolleman

United States of America United States of America
Manufacturing Manufacturing

Senior Director of Customer Service, North America

Robin Schribman

Robin Schribman

London Stock Exchange

Robin Schribman

Robin Schribman

United States of America United States of America
Finance Finance

Director of Customer Experience, Research & Insight

Roger Gagnon

Roger Gagnon

PwC

Roger Gagnon

Roger Gagnon

United Kingdom United Kingdom
IT Services IT Services

Chief Experience Officer

Ross Garretson

Ross Garretson

Hunter Douglas

Ross Garretson

Ross Garretson

United States of America United States of America
Manufacturing Manufacturing

Head of Digital Transformation & Customer Experience

Samantha Richards

Samantha Richards

Coventry Building Society

Samantha Richards

Samantha Richards

United Kingdom United Kingdom
Finance Finance

Director of Customer Service

Samira Bejnouni Terlier

Samira Bejnouni Terlier

Amazon

Samira Bejnouni Terlier

Samira Bejnouni Terlier

France France
Retail Retail

Chief Experience Officer

Sanjay Kini

Sanjay Kini

6sense

Sanjay Kini

Sanjay Kini

United States of America United States of America
Computer Software Computer Software

Chief Customer Officer

Sarah Sampson

Sarah Sampson

Spring Venture Group

Sarah Sampson

Sarah Sampson

United States of America United States of America
Insurance Insurance

Chief Experience Officer

Saurabh Tandon

Saurabh Tandon

Elevance Health

Saurabh Tandon

Saurabh Tandon

United States of America United States of America
Health Health

Chief Experience Officer

Shana Seubert

Shana Seubert

PetSmart

Shana Seubert

Shana Seubert

United States of America United States of America
Retail Retail

VP Product & User Experience

Sheryl Adkins Green

Sheryl Adkins Green

Mary Kay

Sheryl Adkins Green

Sheryl Adkins Green

United States of America United States of America
Manufacturing Manufacturing

Chief Experience Officer

Shubhalok Ghosh

Shubhalok Ghosh

Tata Consultancy Services

Shubhalok Ghosh

Shubhalok Ghosh

United States of America United States of America
IT Services IT Services

Chief Experience Officer, Head of MedTech Sales Engineering

Siobhan Fitzpatrick

Siobhan Fitzpatrick

Virgin Atlantic

Siobhan Fitzpatrick

Siobhan Fitzpatrick

United Kingdom United Kingdom
Travel Travel

Chief Experience Officer

Sonny Angus Mir

Sonny Angus Mir

Baystate Health

Sonny Angus Mir

Sonny Angus Mir

United States of America United States of America
Health Health

Chief Experience Officer

Stan Lim

Stan Lim

Dentsu International

Stan Lim

Stan Lim

Singapore Singapore
Advertising Advertising

Chief Experience Officer, Dentsu Creative SG

Stephanie Comardelle

Stephanie Comardelle

S&P Global

Stephanie Comardelle

Stephanie Comardelle

United States of America United States of America
Finance Finance

Chief Experience Officer

Steve Teasdale

Steve Teasdale

Discovery Limited

Steve Teasdale

Steve Teasdale

South Africa South Africa
Finance Finance

Chief People Experience Officer

Suzanne Mehta

Suzanne Mehta

Cushman & Wakefield

Suzanne Mehta

Suzanne Mehta

United States of America United States of America
Real Estate Real Estate

Chief Experience Officer, Global Occupier Services

Sven Gierlinger

Sven Gierlinger

Northwell Health

Sven Gierlinger

Sven Gierlinger

United States of America United States of America
Health Health

Chief Experience Officer

Taj Reid

Taj Reid

Edelman

Taj Reid

Taj Reid

United States of America United States of America
Media Media

Global Chief Experience Officer & US Chief Creative Officer

Taryn Isherwood Phelan

Taryn Isherwood Phelan

Santander Bank, N.A.

Taryn Isherwood Phelan

Taryn Isherwood Phelan

United States of America United States of America
Finance Finance

Chief Experience Officer (CXO), Managing Director | Commercial Banking

Tiffani Sossei

Tiffani Sossei

Mondelez International

Tiffani Sossei

Tiffani Sossei

United States of America United States of America
Food & Beverage Food & Beverage

SVP, Chief Experience Officer

Uwe Jakob

Uwe Jakob

Media.Monks

Uwe Jakob

Uwe Jakob

Germany Germany
Advertising Advertising

Chief Experience Officer

Vibha Sarin Prabhakar

Vibha Sarin Prabhakar

Shriram Automall

Vibha Sarin Prabhakar

Vibha Sarin Prabhakar

India India
Automotive Automotive

Chief Experience Officer

Vicky Hart

Vicky Hart

Barratt Developments

Vicky Hart

Vicky Hart

United Kingdom United Kingdom
Construction Construction

Head of Customer Care

Wren Lester

Wren Lester

ChristianaCare

Wren Lester

Wren Lester

United States of America United States of America
Health Health

Chief Experience Officer

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