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The customer is at the forefront of PSE&G’s digital transition – but it’s a challenge

Moving into the digital space has become essential for businesses in every industry over the past decade, but how is PSE&G ensuring customers aren't getting left behind?

Incorporating technology into a customer experience strategy is a challenge, and Gregory Dunlap at PSE&G recognizes this. How can this integration be done in a way that provides the greatest value to both customers and shareholders?

This interview is part of Beyond Technology, a series powered by ContactEngine.

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