Stuart Hemphill, SVP, customer and operational services at Southern California Edison, explains how the utilities company measures customer satisfaction.
This interview is part of our Beyond Technology series, powered by ContactEngine.
Beyond Technology
How brands are combining technology with human interaction in order to enhance customer experience.
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How Southern California Edison measures customer satisfaction
SCE wants to learn more from its customers, so how is an energy brand engaging with its users?
Beyond Technology
How brands are combining technology with human interaction in order to enhance customer experience.
A HotTopics.ht series, powered by
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