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HotTopics Studio: New York
HotTopics Studio: Abbey Road - CMO
The collaboration dividend
In partnership with
Turning digital work into measurable enterprise value
Helping technology, digital and operations leaders prove the value of collaboration, productivity and communication across the enterprise.
In this HotTopics Studio interview at Abbey Road Studios, Kani Talabani, Community Editor at HotTopics, speaks with James Adamczuk, Head of CX Security at Zoom, about the evolving role of security in customer experience and how organisations can build trust while delivering seamless digital engagement.
The collaboration community for executives focused on outcomes, not activity
This hub is designed for CIOs, CTOs, CDOs and COOs focused on turning digital work into measurable enterprise value. The Collaboration Dividend, powered by HotTopics in partnership with Zoom, brings together expert perspectives, practical insight and real-world strategies for proving the business impact of collaboration.
Enterprises have spent the last decade digitising work. Meetings have moved online, messaging has multiplied, productivity platforms have expanded and AI has entered the flow of work. Yet, for many organisations, productivity gains have not kept pace with investment or expectation.
The result is a growing disconnect: between CEOs and their C-suite, between leadership ambition and team experience, and between collaboration technology and the wider stakeholder ecosystem it is meant to support.
For technology, digital and operations leaders, the mandate has changed. It is no longer enough to deploy tools. Leaders must now demonstrate that collaboration, productivity and communication investments are improving performance, strengthening alignment and creating measurable business value.
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FEATURED CONTENT
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FEATURED CONTENT
The productivity payoff of next-generation collaboration
Turning time saved into enterprise value
The IT blueprint for AI that works
This article outlines how IT leaders can scale AI by embedding it into existing workplace tools, rather than overhauling their entire tech stack. It explores how smarter integration, clearer guidance, strong governance and employee support can help organisations accelerate adoption, improve workflows and turn AI investment into measurable impact.
Navigate the messy middle
of AI transformation
This article explores the “messy middle” of AI transformation, where leaders are adopting AI at speed while navigating challenges around trust, skills, workflows, governance and data readiness. It offers practical guidance on making AI useful, usable and valuable in the everyday flow of work.
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