GenAI, hyper personalisation and the next wave of CX

Food for Thought: Unlocking AI’s potential to deliver smarter, faster, more human customer experiences.

In partnership with

At this HotTopics Food for Thought discussion, C-suite leaders discuss how GenAI is shifting the CX paradigm from reactive support to predictive, personalised engagements which drive greater brand engagement, affinity and loyalty.

Generative AI is poised to reinvent customer experience as we know it — driving hyper-personalisation at unprecedented scale and speed. With examples ranging from AI-driven interventions to improved conversion rates, this discussion will unpack how GenAI is becoming a core driver of commercial value and competitive advantage. How can organisations get to true personalisation? What role will GenAI play in the next generation of customer experiences? And what role should the technology executive play in building the infrastructure to support that future?

Event details

• Location: Shakespeare’s Globe, Swan Balcony Room, London
• Date: Wednesday 16th July 
• Time: 12 PM - 2:30 PM BST

Agenda

• 12:00pm - Arrival
• 12:30pm - 2:00pm - Lunch and discussion
• 2:30pm - 3:30pm - Private Globe Theatre tour

Food for Thought sessions are exclusive gatherings, tailored for a select group of leaders, providing a unique space to discuss topics vital to the C-suite. The insights shared during this event will be turned into a HotTopics Whitepaper to share these valuable perspectives with a global audience of 19,000 C-suite executives, equipping them with your essential industry insights. The breakfast is recorded under Chatham House rules to ensure good quality, candid conversation.

Secure your seat at the table

Secure your seat and join peers in enjoying expert debate in a superb atmosphere and breakfast experience. Places are limited.