Watch live: Customer experience's new rules and newer pitfalls

The Masterclass

Customer experience's new rules and newer pitfalls

In partnership with

HotTopics, in partnership with 8x8, presents the Global CX 100 Masterclass — a unique opportunity to learn from the best and connect with the world's top experience leaders from the Global CX 100.

Join Jeremy White, Senior Innovation Editor at WIRED, for an insightful masterclass on the evolving landscape of customer experience. In this session, Jeremy will explore how customer expectations have shifted in recent years and how businesses are adapting to deliver seamless online and offline experiences. He will also delve into the dual role of Generative AI (GenAI) as both a catalyst and a challenge in shaping these trends.

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Use the chat functionality at the bottom of the screen to connect with our speakers and hosts directly.

Steam will go live on 3rd October at 4-5 PM BST

Meet the speakers;

Jeremy White is the Senior Innovation Editor at WIRED, where he leads the coverage of cutting-edge technologies and trends shaping the future of business and consumer experiences. With years of experience at the intersection of innovation, technology, and design, Jeremy has become a leading authority on how businesses can harness the latest advancements to drive success. His deep insights and forward-thinking perspectives make him a sought-after speaker and thought leader in the fields of customer experience, generative AI, and beyond.

Justin Robbins is an 8x8 Evangelist. Considered a passionate and customer-centric keynote speaker and business advisor, Justin has a variety of experience ranging from leading global training programs to managing diverse contact centre teams. In his roles throughout his career he has partnered with CX solution providers and business leaders to help bridge the gap between solutions and customer needs. Justin will co-host the masterclass alongside Peter Stojanovic.

Peter Stojanovic is the Editor of HotTopics, where he leverages his extensive journalism experience, excelling in generating exceptional content and interviewing top-tier business leaders from FTSE 100 & 250 and Fortune 500 companies. Alongside Justin, Peter will be co-hosting the Masterclass alongside Justin Robbins.

In this Masterclass;

This session is a must for CX leaders seeking to understand how different sectors are interpreting customer experience and how AI can and should be leveraged. Gain essential insights from an innovation and AI expert to navigate the complexities of the modern CX journey.

• Gain insights from industry experts: Learn from Jeremy White, a leading voice in innovation, as he shares strategies and technologies that are redefining customer experience across various sectors.
• Connect with thought leaders: Engage with fellow CX leaders and industry innovators to exchange ideas, discuss best practices, and explore new ways to enhance customer engagement and satisfaction.
• Celebrate innovation in customer experience: Recognise and celebrate the groundbreaking achievements of those who are shaping the future of customer experience and driving business success through innovative approaches.
• Explore the impact of GenAI: Delve into the emerging trends, including the transformative role of generative AI, and learn how to leverage these advancements for a competitive edge in the ever-evolving market.