Market Intelligence Manager

Equipped with more than 25 years of experience across a variety of service industry roles, Adam Rodda is a seasoned service leader. Throughout his extensive career, Adam has taken on positions such as Operation Customer Delight Project Manager, Customer Service Manager and Business and Market Intelligence Manager at Worcester Bosch, where he has worked for over seven years. Alongside his role, Adam has attended events and shared his insights on service transformation projects and change management projects.

VP - Service, BA Metals

Outgoing management professional Alex Lagerstedt has a variety of experience in international and complex sales, CapEx, service businesses and management. Throughout his 24-year career, Alex has taken on a range of roles including CEO and Chairman of the Board at Taffa AB, Project Manager - Metals, EMEA Region at ABB Service and President - Market Area Europe & North Africa. Alex has been endorsed by colleagues for his skills in team leadership, metallurgy and engineering.

Global Head of Customer Success and Service

Described as a cooperative and positive leader by colleagues, Antto Shemeikka has more than 14 years of experience in digital services and process automation. Throughout his career, Antto has taken on roles ranging from Project Engineer at Metsa Tissue GmbH to Global Industry Consulting Lead, ABB Process Industries. In his current role, Antto focuses on delivering comprehensive electrification and automation solutions, with a goal to provide industry-specific products and services to a variety of different industries. Antto is described as a communicative and talented leader and has been endorsed for his skills in Leadership Challenge training, project management training and project safety training.

SVP Customer Service

With more than two decades of experience in the global customer service business, Arnd Sett has extensive experience in robotics, automation, B2B2C and has a proven track record in strategy development, implementation and developing customer service business. Throughout his career, Arnd has taken on roles ranging from Key Technology Support (Simulation & Offline Planning) to Senior Vice President Global Customer Services. In his current role, Arnd is responsible for field service, residential and commercial installations and the development of a global customer service strategy. His top skills include service management, customer service and global business development.

Global Field Service Director

An experienced and performance-driven leader and director in the process and industrial engineering industry, Bjorn Hillberg has a strong passion for people development service business strategy and empowering others. Throughout his career, Bjorn has taken on a variety of roles ranging from Commissioning Engineer & Manager to Managing Director of FLSmidth Global Field Services at FLSmidth, where he has worked for over 16 years. In his current role at Marel, Bjorn manages and oversees a global team responsible for installation execellence, learning and development, business analytics and planning and forecasting. He has been endorsed for his skills in P&L management, global management and business strategy.

VP Customer Service & Sales Operations

A leader with extensive and transferable cross-industry experience, Brian Krasner leverages more than 15 years of experience in business transformation, customer service and supply chain management within the healthcare sector. Described as an innovative change agent, throughout his career Brian has taken on roles ranging from European Customer Services Leader at GE Healthcare to Customer Service & Supply Chain Management Consultant at Red Gard Consulting. Brian has been endorsed for his skills in organisational transformation consultancy, strategic business planning and cross-functional team leadership.

CEO Service Northern Europe & Middle East

Award-winning service leader Chris Randle has a proven track record in delivering successful results in large multinational corporations while offering unique insights in different business environments. Throughout his career, Chris has taken on positions ranging from Senior Project Manager at HM Forces (ARMY) Corps of Royal Engineers to Certified Senior Project Manager Offshore Wind at Siemens. Within these roles, Chris has successfully led, directed and influenced multinational board level stakeholders and corporate executives to develop and execute strategic and operational objectives. He has been described as a talented leader who delivers execellent project results.

SVP Head of IT Projects Service Line

A seasoned executive with international experience in chemicals and process industries, Frank Delinte is considered a versatile, collaborative and open-minded leader who makes value-driven decisions and promotes innovation within organisations. Throughout his career, Frank has taken on roles ranging from Head of Enterprise Architecture and Head of SIS Nafta at Solvay Information Services NAFTA to SVP, Head of Project Service Line at Solvay USA. In his current role, Frank supervises key programs including SAP implementations and the transition to digital operating models. He has been endorsed for his skills in information technology, project management office and IT outsourcing.

VP Customer Experience and Service

An experienced executive with a strong background in the medical device and diagnostic industry, Fraser Donaldson is equipped with general management skills and a strong operational sales and marketing focus. Throughout his career, Fraser has taken on a variety of roles ranging from Division Director Ethicon Endosurgery at Johnson & Johnson to VP Customer Operations, Europe. Colleagues have described Fraser as a leader who brings great energy, determination and enthusiasm to any business situation. He has been endorsed for his skills in sales force effectiveness, supply chain management and marketing operations.

Director Service Operations

Considered a seasoned operational and service leader, Iain Carpenter has more than three decades of experience across a variety of different areas. Throughout his career at Finning, Iain has taken on a variety of different positions including Component Rebuild Centre Manager, GM Servicr Operations UK & Ireland and Head of Operations Strategic Development. Iain has been endorsed by colleagues for his skills in continuous improvement, power generation, international sales and business strategy.

Chief Digital Officer

Problem-solving and results-driven service leader Jason Hookey specialises in achieving desired results, quickly assimilates issues and leads efficient teams. Throughout his extensive career, Jason has taken on a variety of roles and positions including Senior Practitioner, Business Improvement at KCOM Group and Head of Corporate Delivery, Global Technology Delivery at Serco, where he worked for over 12 years. He has been endorsed for his skills in professional services, operations management and change management by colleagues.

Service Operations Product Manager

Kristoffer Brun is a seasoned service leader with expertise in global, high-paced environments, focusing on service and customer/consumer-centric methods and cross-functional team leadership to achieve business results. Throughout his extensive career, Kristoffer has taken on roles such as Key Account Manager at Parker Hannifin, CRM Product Manager at Hiab and his current role as Service Transformation Manager at Electrolux Group, where he has worked for almost five years. Colleagues have described Kristoffer as a dedicated and high-performing leader who focuses on quality, getting everyone onboard and good in linking the work and projects to the vision and strategy of the company. He has been endorsed for his skills in leading transformational change, clarifying and detailing business requirements as well as product management within market leading systems.

Chief Services Officer, SVP

With a passion for developing leaders, fostering collaboration, delivering tailored experiences for customers and delivering great performance, Lucas Rigotto is a seasoned service leader with more than two decades of experience in the industry. Throughout his career, Lucas has taken on a variety of positions including South America Service and Operations Manager at GE Healthcare, Director Global Services at Thermo Fisher Scientific and his current role as Chief Services Officer - Senior Vice President at GEA Group. Lucas has been described by colleagues as a passionate and pragmatic leader who delivers great customer service experiences, forms collaborative partnerships and specialises in communicating strategy and stakeholder engagement.

Global Head of Customer Service Iveco

International service leader with more than two decades of experience in the automotive sector, Marco Franza has worked across a number of roles in sales, marketing and manufacturing with his specialties including change management, cross cultural management and digital transformation. Throughout his extensive career, Marco has taken on positions ranging from EMEA Business Intelligence, Training, Reman, Marketing Services & Communication at CNH International to his current role as Global Head Customer Service Iveco BUS and Energy Mobility Solutions at Iveco Group, where he has worked for over a year. Marco has been described by colleagues as an exemplary, creative and strategic manager who works with passion. He has been endorsed for his skills in sales & marketing, analytical skills and customer relationship management.

VP IT Service Delivery & Operationis

Expert service leader Nigel Smith has more than four decades of experience across sales, engineering and management roles. Throughout his career, Nigel has taken on a wide range of positions including Field Sales Engineer at Bukert, Manager IT and Customer Fulfillment and VP - IT Service Delivery & Operations at Emerson, where he has worked for more than three decades. Colleagues have endorsed Nigel for his skills in IT strategy, IT management and cross-functional team leadership.

SVP Service Business

Visionary global service business and people leader Olli Hanninen has a proven track record in achieving business change and customer satisfaction. Throughout his career Olli has taken on a variety of roles and positions ranging from Head of Service Business Development to Senior Vice President, Service Business at KONE, where he has worked for over nine years. Olli has been endorsed by colleagues for his skills in service business development, management consulting and change management.

SVP, Global Head of Customer Service & Digital

A seasoned executive service leader with more than 25 years of experience in a variety of sectors across sales and marketing, Sergio Carpentiere has a strong background in aftermarket purchasing, sales, operations and competitive analysis. Throughout his career, Sergio has taken on a wide variety of roles ranging from Purchasing and Suppliers Development Director at Ferrari to his current role as Senior Vice President, Global Head of Customer Service & Digital at FPT Industrial. Colleagues have endorsed Sergio for his skills in new business development, supply chain management and automotive industry.