Global CX 100 Masterclass

The Masterclass

Customer experience's new rules and newer pitfalls

In partnership with

HotTopics, in partnership with 8x8, presents the Global CX 100 Masterclass — a unique opportunity to learn from the best and connect with the world's top experience leaders from the Global CX 100.

Customer experience's new rules and newer pitfalls

📍 Location: Virtual Event
🗓 Date: 3rd October 2024
🕛 Time: 4 - 5 PM GMT
👥 The Hosts: Peter Stojanovic, Editor | Jeremy White, Senior Innovation Editor at WIRED

Join Jeremy White, Senior Innovation Editor at WIRED, for an insightful masterclass on the evolving landscape of customer experience. In this session, Jeremy will explore how customer expectations have shifted in recent years and how businesses are adapting to deliver seamless online and offline experiences. He will also delve into the dual role of Generative AI (GenAI) as both a catalyst and a challenge in shaping these trends.

Meet the speaker;

Jeremy White is the Senior Innovation Editor at WIRED, where he leads the coverage of cutting-edge technologies and trends shaping the future of business and consumer experiences. With years of experience at the intersection of innovation, technology, and design, Jeremy has become a leading authority on how businesses can harness the latest advancements to drive success. His deep insights and forward-thinking perspectives make him a sought-after speaker and thought leader in the fields of customer experience, generative AI, and beyond.

In this Masterclass;

This session is a must for CX leaders seeking to understand how different sectors are interpreting customer experience and how AI can and should be leveraged. Gain essential insights from an innovation and AI expert to navigate the complexities of the modern CX journey.

• Gain insights from industry experts: Learn from Jeremy White, a leading voice in innovation, as he shares strategies and technologies that are redefining customer experience across various sectors.
• Connect with thought leaders: Engage with fellow CX leaders and industry innovators to exchange ideas, discuss best practices, and explore new ways to enhance customer engagement and satisfaction.
• Celebrate innovation in customer experience: Recognise and celebrate the groundbreaking achievements of those who are shaping the future of customer experience and driving business success through innovative approaches.
• Explore the impact of GenAI: Delve into the emerging trends, including the transformative role of generative AI, and learn how to leverage these advancements for a competitive edge in the ever-evolving market.

Reserve your spot today and be part of this exclusive event that celebrates CX Leaders Globally. Simply fill out the form below to register.