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Global CX 100 Awards 2025

Celebrating exceptional customer experience leadership

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Global CX Leaders 100

2025 nominations

Nominations close 4th April 2025

The Global CX 100 Awards celebrate the achievements of customer experience leaders who are transforming how businesses deliver value and satisfaction to their customers.

 

The vital role of customer experience leaders

In an era where customer expectations are constantly evolving, CX leaders play a crucial role in shaping the customer journey and driving organisational success. Their ability to leverage data, innovate digitally, and collaborate across the C-suite is pivotal to building exceptional and sustainable customer experiences.

 

Why nominate for the global cx 100?

This award offers the opportunity to:

  • Recognise leaders: Celebrate those redefining customer-centric leadership.
  • Showcase achievements: Highlight innovative strategies delivering exceptional customer experiences.
  • Promote excellence: Foster a culture of innovation in customer experience leadership.
  • Drive organisational impact: Previous winners report stronger talent attraction and internal advocacy after recognition.

Who we’re looking for

We’re seeking CX leaders who demonstrate:

  • Data literacy: Using data-driven insights to optimise customer strategies and performance.
  • Digital innovation: Implementing cutting-edge technologies to enhance customer journeys.
  • C-suite collaboration: Aligning customer experience goals with overarching business objectives.
  • Value-focused strategies: Prioritising customer satisfaction and long-term business sustainability.
  • Team building: Creating a culture of collaboration, innovation, and continuous improvement.

2025 judging panel

  • Eric Smuda, Chief Experience Officer, Likewize
  • Michelle Nwoga, Group Chief Experience Officer, United Bank for Africa
  • Roger Gagnon, Chief Experience Officer, PwC
  • Karl Billington, CX Director, Kwik Fit

Submit your nomination 

Global CX Leader 100

Don’t miss the opportunity to recognise their achievements—submit your nomination by completing this form

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FAQS

 

How does the C-Suite Awards work? can apply for the C-Suite Awards?

The HotTopics C-Suite Awards series follows a robust process for all of our award categories.

Leaders can nominate themselves via the online submissions, or nominate peers who they feel are driving change. Our independent judging panel, comprising industry experts and experienced technology executives, evaluates each entry against each award category's criteria.

Winners will be informed once the judging process is complete and invited to join us at our global awards ceremonies, co-located with our flagship Studio events. In 2025, these awards will take place at iconic venues: Abbey Road Studios in London (Marketing Awards) in April, the Country Music Hall of Fame in Nashville, Tennessee (Global C-suite Awards) in October, and BAFTA in London (European C-suite Awards) in December, featuring live panel debates and ‘spotlight’ stories on inspiring leaders.

In addition, award winners are featured in our community hub, showcasing their profiles and achievements to our network of over 19,000 global C-suite executives.

 

What criteria is used to evaluate nominees in each category?
 
You can find the criteria for each award on the award category's nomination page. Typically, across each award, we are looking to identify leaders who have demonstrated exceptional leadership, innovation, cross-functional collaboration, and business impact.
 
Can individuals self-nominate, or must they be nominated by someone else?
 
We actively encourage individuals to self-nominate or nominate their peers. While we appreciate that third-party nominations may sometimes lack the same detail as first-person applications, we believe that this approach is pivotal to celebrating individuals who may not otherwise come forward, particularly those in minority groups.
 
Are there specific categories or sectors that the C-Suite Awards cover, or is it open to all industries?
 
The HotTopics C-Suite Awards is open to all industries and company sizes.
 
How will the winners be recognised, and what prizes or benefits come with receiving a C-Suite Award?
 
 Winners are invited to attend the C-Suite Awards in person at our iconic venues. During the ceremonies at Abbey Road Studios in London, the Country Music Hall of Fame in Nashville, and BAFTA in London, winners will have the opportunity to participate in live panel debates, share short 'spotlight' stories with the audience, and collect their award from the HotTopics team
 
Furthermore, winners receive social media graphics that they can share with their online networks, and they are invited to attend post-event, educational masterclass sessions with industry thought leaders.
 

How can nominees showcase their achievements during the selection process?

We actively encourage individuals to provide us with as much detail as possible during the nomination process. Not only does this help our judges in evaluating each entry, but it often results in a greater chance the nominee makes their respective awards 100 list.
 
Once you have submitted the online form, you'll receive an email with some additional questions to complete. This is your chance to make your achievements (or those of a peer or colleague) stand out from the crowd.
 
Do I need to pay to enter the C-Suite Awards?
 
There is no fee to enter any of our awards. At HotTopics, we pride ourselves on the trust our community puts in us, and the credibility we have built in The Studio, the C-Suite Awards, and our editorial content.
 
I am unable to attend the C-Suite Awards ceremony. Can I still accept it?
 
Yes. The C-Suite Awards is a 12-month series of initiatives so there will be plenty of opportunities to pick up your award at another of our events.
 
Should this not be possible, we can also post your award to your home or office address - but please note this will come at personal expense.
 
Can I find out who voted for me?
 
You are welcome to ask the HotTopics team the question. Please note, however, third-party nominees rarely leave a name, or a reason for their nomination.
 
Can I vote for more than one person?

 

Yes.