

Global CX Leaders 100
2025 nominations
Nominations close 5th May 2025
The Global CX 100 Awards celebrate the achievements of customer experience leaders who are transforming how businesses deliver value and satisfaction to their customers.
The vital role of customer experience leaders
In an era where customer expectations are constantly evolving, CX leaders play a crucial role in shaping the customer journey and driving organisational success. Their ability to leverage data, innovate digitally, and collaborate across the C-suite is pivotal to building exceptional and sustainable customer experiences.
Why nominate for the global cx 100?
This award offers the opportunity to:
- Recognise leaders: Celebrate those redefining customer-centric leadership.
- Showcase achievements: Highlight innovative strategies delivering exceptional customer experiences.
- Promote excellence: Foster a culture of innovation in customer experience leadership.
- Drive organisational impact: Previous winners report stronger talent attraction and internal advocacy after recognition.
Who we’re looking for
We’re seeking CX leaders who demonstrate:
- Data literacy: Using data-driven insights to optimise customer strategies and performance.
- Digital innovation: Implementing cutting-edge technologies to enhance customer journeys.
- C-suite collaboration: Aligning customer experience goals with overarching business objectives.
- Value-focused strategies: Prioritising customer satisfaction and long-term business sustainability.
- Team building: Creating a culture of collaboration, innovation, and continuous improvement.
2025 judging panel
- Eric Smuda, Chief Experience Officer, Likewize
- Michelle Nwoga, Group Chief Experience Officer, United Bank for Africa
- Roger Gagnon, Chief Experience Officer, PwC
- Karl Billington, CX Director, Kwik Fit

Global CX 100 judges

Roger Gagnon
Chief Experience Officer, PwC

Karl Billington
CX Director, Kwik Fit

Michelle Nwoga
Group Chief Experience Officer, United Bank for Africa

Eric Smuda
Chief Experience Officer, Likewize Corp

Sheryl Adkins-Green
Former Chief Experience Officer, Mary Kay
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Shubhalok Ghosh
Chief Experience Officer, Tata Consultancy Services

Jeff Gelfuso
CPXO, Workday
FAQS
How does the C-Suite Awards work? Can I apply for the C-Suite Awards?
The HotTopics C-Suite Awards series follows a robust process for all of our award categories.
Leaders can nominate themselves via the online submissions, or nominate peers who they feel are driving change. Our independent judging panel, comprising industry experts and experienced technology executives, evaluates each entry against each award category's criteria.
Winners will be informed once the judging process is complete and invited to join us at our global awards ceremonies, co-located with our flagship Studio events. In 2025, these awards will take place at iconic venues: Abbey Road Studios in London (Marketing Awards) in April, the Country Music Hall of Fame in Nashville, Tennessee (Global C-suite Awards) in October, and BAFTA in London (European C-suite Awards) in December, featuring live panel debates and ‘spotlight’ stories on inspiring leaders.
In addition, award winners are featured in our community hub, showcasing their profiles and achievements to our network of over 19,000 global C-suite executives.
How can nominees showcase their achievements during the selection process?
We actively encourage individuals to provide us with as much detail as possible during the nomination process. Not only does this help our judges in evaluating each entry, but it often results in a greater chance the nominee makes their respective awards 100 list.
Once you have submitted the online form, you'll receive an email with some additional questions to complete. This is your chance to make your achievements (or those of a peer or colleague) stand out from the crowd.
Do I need to pay to enter the C-Suite Awards?
There is no fee to enter any of our awards. At HotTopics, we pride ourselves on the trust our community puts in us, and the credibility we have built in The Studio, the C-Suite Awards, and our editorial content.
I am unable to attend the C-Suite Awards ceremony. Can I still accept it?
Yes. The C-Suite Awards is a 12-month series of initiatives so there will be plenty of opportunities to pick up your award at another of our events.
Should this not be possible, we can also post your award to your home or office address - but please note this will come at personal expense.
Can I find out who voted for me?
You are welcome to ask the HotTopics team the question. Please note, however, third-party nominees rarely leave a name, or a reason for their nomination.
Can I vote for more than one person?
Yes.