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Global CISO Awards

The Global CX 100 Awards

Nominate a Customer Experience Leader

Nominations are now closed

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The Global CX 100 2024

in partnership with

Recognise Outstanding Customer Experience Leaders

HotTopics, in partnership with 8x8, is excited to host the Global CX 100 Awards 2024. 

As our newest HotTopics' C-Suite Award, the CX 100 recognises an often unsung responsibility, who can find themselves under marketing, product, operations or finance, depending on business size, structure or even region. Chief Customer Officers, Experience Officers, call centre leaders, and many more roles deserve recognition, in the same way CIOs, CISOs, CDOs and CFOs enjoy their's within HotTopics' Awards. We're delighted to be partnering with 8x8 to kickstart this important mission.

 

The CX 100 Awards will establish a gold standard for customer-centric leadership across the C-suite. Nominated by our global community and selected by our independent panel of judges, the recipients exemplify leadership acumen, strategic innovation, and operational foresight. To be recognised underscores a commitment not just to the customer, but to maximising the experience they enjoy across their entire journey, and how the customer is championed within the business. 

 

Why Nominate Yourself or a Peer for Global CX 100?

  • Recognise Leaders: Acknowledge CXs who are making significant contributions to customer experience.
  • Showcase Achievements: Highlight innovative customer experience strategies and solutions implemented by top CXs.
  • Promote Excellence: Encourage continued excellence in customer experience leadership.
  • Drive Recruitment and Internal Champions: Previous HotTopics award-winners say our Global C-suite Award has helped to improve talent attraction and retention, and to win internal champions within the business.

CX 100 Nomination Criteria

We're looking for customer experience leaders (CX) who demonstrate:

  • Data Literate: Utilises data-driven insights to drive strategic customer experience initiatives and optimize performance. 
  • Digital Innovator: Leads the implementation of cutting-edge digital technologies to enhance customer experience and drive innovation.
  • C-suite Collaborator: Exhibits strong leadership skills and collaborates effectively with other C-suite executives and stakeholders to align customer experience goals with overall business objectives.
  • Beyond Cost: Develops innovative customer experience strategies focusing on value creation, customer satisfaction, and long-term sustainability.
  • Team Building: Fosters a culture of collaboration, innovation, and continuous learning within the customer experience team. 

 

Nominations are now closed

Nominate a CX who is making a difference and deserves global recognition. Let's celebrate the exceptional talents shaping the customer experience landscape.

 Nominations closed: 31st July 2024

 

Global CX 100 Judges

Justin Robbins

Justin Robbins

Evangelist, 8x8

Daniel Berry

Daniel Berry

Chief Experience Officer, CXO, THG

Sarah Williams

Sarah Williams

Chief CX Officer, Westminster City Council

Sarah Steels

Sarah Steels

Chief Member, Customer & People Officer, East of England Co-Op

Roberta Passerini

Roberta Passerini

Global Head of Marketing Transformation & Customer Engagement, Philips

Global CX 100

in partnership with 

 

C-suite Awards FAQs

 
What criteria is used to evaluate nominees in each category?
 
You can find the criteria for each award on the award category's landing page. Typically, across each award, we are looking to identify leaders who have demonstrated exceptional leadership, innovation, cross-functional collaboration, and business impact.
 
Can individuals self-nominate, or must they be nominated by someone else?
 
We actively encourage individuals to self-nominate or nominate their peers. While we appreciate that third-party nominations may sometimes lack the same detail as first-person applications, we believe that this approach is pivotal to celebrating individuals who may not otherwise come forward, particularly those in minority groups.
 
Are there specific categories or sectors that the C-Suite Awards cover, or is it open to all industries?
 
The HotTopics C-Suite Awards is open to all industries and company sizes.
 
How will the winners be recognised, and what prizes or benefits come with receiving a C-Suite Award?
 
 Winners are invited to attend the C-Suite Awards in-person at The Country Music Hall of Fame in Nashville, Tennessee, Abbey Road Studios and BAFTA in London. During each awards ceremony, winners can take part in live panel debates, short 'spotlight' stories to the audience and collect their award from the HotTopics team.
 
Furthermore, winners receive social media graphics that they can share with their online networks, and they are invited to attend post-event, educational masterclass sessions with industry thought leaders.
 

How can nominees showcase their achievements during the selection process?

We actively encourage individuals to provide us with as much detail as possible during the nomination process. Not only does this help our judges in evaluating each entry, but it often results in a greater chance the nominee makes their respective awards 100 list.
 
Once you have submitted the online form, you'll receive an email with some additional questions to complete. This is your chance to make your achievements (or those of a peer or colleague) stand out from the crowd.
 
Do I need to pay to enter the C-Suite Awards?
 
There is no fee to enter any of our awards. At HotTopics, we pride ourselves on the trust our community puts in us, and the credibility we have built in The Studio, the C-Suite Awards, and our editorial content.
 
I am unable to attend the C-Suite Awards ceremony. Can I still accept it?
 
Yes. The C-Suite Awards is a 12-month series of initiatives so there will be plenty of opportunities to pick up your award at another of our events.
 
Should this not be possible, we can also post your award to your home or office address - but please note this will come at personal expense.
 
Can I find out who voted for me?
 
You are welcome to ask the HotTopics team the question. Please note, however, third-party nominees rarely leave a name, or a reason for their nomination.
 
Can I vote for more than one person?

 

Yes.