From agents to outcomes: Who is accountable for customer trust?

When AI agents miscommunicate, who actually owns customer trust?

HotTopics C-suite Exchange in partnership with 

Deploying AI assistants across sales, service, and operations is happening fast, but it brings a major trap: fragmented customer memory. When your agents draw on different data and fail to share context, the customer experience breaks down.  

In this interactive session, we're tackling the uncomfortable question of accountability. Is it the CIO, Chief Data Officer, or business unit head who owns data quality, AI errors, and safety when conflicting information leads to poor outcomes? Join Doug and a tight group of senior peers for a practical discussion on where the buck actually stops.

Event details

📍 Location: Virtual

🗓 Date: 23rd September 2026

🕛 Time: 12:00 - 1.00 PM BST

👥 The Hosts: Doug Drinkwater, Editorial and Strategy Director, HotTopics

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