C-Suite Exchange: Fixing customer experience

C-Suite Exchange: CX 100 Celebration - Fixing Customer Experience

in partnership with

Join us for an exclusive C-Suite Exchange, where HotTopics CX 100 judges and winners will delve into the evolving role of the Customer Experience (CX) leader.

This engaging discussion will cover the transformation of CX leadership in an omni-channel world, identifying the qualities that define an exceptional CX leader, and strategies for enhancing value in customer interactions.

Event Highlights:

• Live and On-Demand Streaming: Participate in real-time or catch up later at your convenience.
• Insightful Debates: Hear from the Global CX 100 winners and distinguished judges as they share their expertise and insights.
• Networking Opportunities: Connect with industry leaders and peers ahead of the global C-Suite awards ceremony at the Country Music Hall of Fame in Nashville, Tennessee, this October. 

Featured Discussion Topics:

• The evolving role of the CX leader in an omnichannel environment
• Key attributes of successful CX leaders
• Innovative ways to enhance value in customer interactions

This unique event not only celebrates the achievements of the Global CX 100 winners but also serves as a platform for CX professionals to network, exchange ideas, and learn from one another.

Fixing customer experience

• 📍 Location: Virtual
• 🗓 Date: 3rd September 2024
• 🕛 Time: 1 - 2 PM BST
• 👥 The Hosts: Peter Stojanovic, Editor | Doug Drinkwater, Director of Strategy

CX 100 Award Judges: 

• Sarah Steels, Chief Member, Customer & People Officer, East of England Co-Op
• Sarah Williams, Chief CX Officer, Westminster City Council
• Virginie Nowak, Group Chief Customer Experience Officer, Access Bank
• Roberta Passerini, Global Head of Marketing Transformation & Customer Engagement, Philips
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